Depends on how you define normal.

England posts are forthcoming, just as soon as I weed through and edit any pictures that need editing.  In the meantime, here is a brief conversation I had with a guy at my bank’s credit card department about $80 in long-distance charges for a couple of short calls from Denver to BC:

Me: “Hi, yes. I made a couple of calls to Canada using my credit card from a public pay phone in Denver. Two of the calls were less than 30 seconds long. The third call couldn’t have been more than a minute or two.  Yet I was charged nearly $20 for each one of those calls. Is that a normal charge?”

Credit card guy: “Depends on your definition of normal.”

Me (audibly irritated by his response): “Well, I would certainly say that $18 for a 30-second phone call is not normal. ”

Credit card guy: “OK, I’m tranferring you to disputes.”

Very helpful.  Turns out my credit card company can’t do anything about the charges sent them from American phone companies. The disputes guy told me in a roundabout way that it was foolish to use my credit card rather than a calling card.

I have a 1-800 number for the American phone company responsible for these outrageous charges, where I will register my disapproval, but I’m sure nothing will come of this.

2 thoughts on “Depends on how you define normal.

  1. Toni

    Ring ring, Ring ring. Click.

    Hello. Is that the American XXXXXXX phone company?

    Hi. Yes. How can I help?

    I think your company has over-charged me for using a phone with my CC to call Canada!

    Oh. That’s normal.

    Brrrr. Click.

  2. Andrew

    Were you told of these outrageous fees in advance? This is tantamount to fraud, and you should dispute this both with the phone company AND the credit card company. You did not agree to pay those charges.

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